Super Strict: Hosts can choose between Super Strict 30 Days, Super Strict 60 Days, and Super Strict 90 Days. Strict: Guests can cancel up to 7 days before check-in and receive a 50% refund (minus service fees). Moderate: Guests can cancel up to 5 days before check-in and receive a full refund (minus service fees).
The most common Airbnb cancellation policies are:įlexible: Guests can cancel up to 24 hours before check-in and receive a full refund (minus service fees). Long story short, I emailed them my positive Covid results and they immediately cancelled the booking and initiated a full refund.Airbnb offers several refund policies that hosts can choose from, depending on their preferences and the level of flexibility they want to offer to guests. Update 1: I called the ABNB support and they told me the usual "We will escalate this to our escalation department and will get back to you", but I pushed back saying that they told me the same thing yesterday and nothing happened.
I'm about to call them back to follow up.Īny idea what to do with this situation? Can I show them my chat history with the host and explain that the host doesn't want to cancel, so they override it and refund me? That would be ideal. I did call Airbnb support yesterday to explain the situation and they told me they'd escalate this to another department, but they still haven't called me. I'd prefer an official cancellation and full refund through Airbnb.
It says it's non-refundable with the exception of your agreement with the host.I had booked a few days at this nice Airbnb ($1400+).So, here is the situation that I'm currently in:
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